Picture a store with a no-questions-asked return policy and a register with no return function. The policy is real. The customer still goes home with the thing she didn't want. That's roughly where our field sits on assent. Nearly everyone agrees it matters. Far fewer organizations can say where it appears in their intake paperwork, how staff are trained to recognize it, or what happens to the billing when a session ends early. Here's what it takes to move assent to a working