Operations & Systems

Hiring feels like the solution when you’re overwhelmed. In theory, the math works: more hands = more coverage = more capacity. Here’s where the math falls apart: hiring doesn’t fix operational chaos - it exposes it. If your onboarding is inconsistent (or nonexistent), your documentation expectations are fuzzy (or only live in your head), or your billing workflows live across three different systems and a prayer…adding staff doesn’t solve the problem. It multiplies it. Before